Returns

We accept returns within 14 days of delivery, provided your bag is:

• Unused
• Undamaged
• In its original packaging

Items that have been used, washed, or altered cannot be returned.

Starting a return takes about 2 minutes. Here's how:

1. Visit our returns portal: Returns Portal
2. Enter your order number and postal code you used at checkout
3. Select the items you want to return and follow the instructions

Once we receive and inspect your returned bag, we'll process your refund within 5-7 business days to your original payment method.

If you have any questions during the process, just email contact@match-a-mood.com. We aim to respond within 48 hours during the working week.

The customer is responsible for the cost of return shipping. We recommend using a tracked delivery service - we can't be responsible for items lost in return transit.

Once we receive and inspect your returned bag, we'll process your refund within 5-7 business days to your original payment method. You'll receive an email confirmation when the refund is issued.

If your bag arrives damaged or faulty, email us within 48 hours of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you - including return shipping.