Frequently asked questions

We're a London-based accessories brand designing premium cosmetic bags in soft terry cloth. Each bag is built around a mood - a colour, a motif, and a feeling that's yours.

100% cotton terry cloth exterior with a 100% nylon interior lining. The motifs are embroidered directly onto the fabric.

Each bag measures 23 × 7 × 15.5 cm - with a tolerance of ±1 cm. They comfortably fit cosmetics, skincare, small daily essentials, and the kind of objects you carry from one place to another.

We call them cosmetic bags, that's the category they sit in. But our customers use them for everything: as a dinner pouch, beach companion, gym bag organiser, weekend travel kit, or a small handbag in their own right. A beautiful object should go wherever you go.

Hand wash only with mild soap and cool water. Lay flat to dry. Do not dry clean, bleach, or iron directly on the embroidered motif.

The bags are designed in London and crafted overseas, by a manufacturer we work with closely. The cotton terry cloth exterior is woven from 100% cotton. The motifs are embroidered with precision.

Because nothing else feels quite like it. Cotton terry is the material behind your favourite towel - soft, familiar, and built to last. We chose it on purpose, over leather, nylon, and canvas, because it makes a bag you genuinely want to pick up every day. Read more in our Fabric & Craft page.

Some of our lifestyle and editorial imagery is created using AI tools. All product images accurately represent the design, colour, and details of our bags. We're upfront about this because we'd rather you know than not know. As we grow, we'll continue to invest in real photography alongside our AI-generated content.

Choose your bag from the collection, add it to your cart, and proceed to checkout. Payment is processed securely. You'll receive an order confirmation by email within minutes.

Of course. Add as many as you'd like. When two or more bags are in your cart, you'll automatically get 10% off your second bag - no code needed.

A few things to check: make sure there are no extra spaces before or after the code, confirm the code is for the order you're placing (some are first-order only), and check it hasn't expired. If it's still not working, email us with the order number - we'll sort it.

We currently ship within the United Kingdom only. European shipping is coming soon - sign up to our newsletter to be the first to know.

Standard delivery (3-5 business days) is £3.99. Orders over £70 qualify for free standard shipping. Express delivery (1–2 business days) is available at £5.99.

Standard: 3-5 business days. Express: 1-2 business days. You'll receive a tracking link by email once your order has been dispatched. We typically dispatch within 1-2 business days of receiving your order.

Yes. Once your order is dispatched, you'll receive an email with a tracking link. If you can't find it, check your spam folder, or email us with your order number.

We accept returns within 14 days of delivery, provided the bag is unused, in its original condition, and in its original packaging. Items that have been used, washed, or altered cannot be returned.

The customer is responsible for the cost of return shipping. We recommend using a tracked delivery service - we can't be responsible for items lost in return transit.

Visit our returns portal here. You'll need your order number and postal code. Once located, simply follow the instructions. Returns are accepted within 14 days of delivery. Refunds are processed within 5-7 business days of receipt.
If you have any issues with the portal, email contact@match-a-mood.com.

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days to your original payment method.

We're sorry - that's not the experience we want for you. Email us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you, including return shipping.

We don't currently offer direct exchanges. If you'd like a different bag, please return your original order and place a new one.

Hand wash only with mild soap and cool water. Lay flat to dry. Don't bleach, don't dry clean, don't tumble dry, and don't iron directly on the embroidered motif. For full care guidance, read our care guide.

Yes. We work with boutiques, hotels, studios, and corporate gifting clients on orders of 20+ bags. See our Wholesale page or email contact@match-a-mood.com.

We love working with creators. Email us at contact@match-a-mood.com with your handle, audience, and a quick note - we'll get back to you.

Not yet. But it's on our list. For now, our bags arrive in branded packaging that makes a great gift as-is.